Samsung Knox

All Systems Operational

Knox Asset Intelligence

Knox Asset Intelligence admin portal - Americas

Operational

Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Capture

Knox Capture - Mobile app

Operational

Knox Configure

Knox Configure admin portal - Americas

Operational

Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Configure admin portal - China

Operational

Knox Deployment Program

Knox Reseller Portal - Americas

Operational

Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Reseller Portal - China

Operational

Knox E-FOTA

Knox E-FOTA admin portal - Americas

Operational

Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Guard

Knox Guard admin portal - Americas

Operational

Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Manage

Knox Manage admin portal - Americas

Operational

Knox Manage admin portal - Europe, Middle East, Africa

Operational

Knox Manage admin portal - Asia Pacific

Operational

Knox Mobile Enrollment

Knox Mobile Enrollment admin portal - Americas

Operational

Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox MSP Program

Knox MSP admin portal - Americas

Operational

Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Samsung Care+ for Business

Samsung Care+ for Business admin portal - Americas

Operational

Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

License management servers

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM, sp.sec.samsung.net)

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Samsung Knox websites

samsungknox.com

Operational

partner.samsungknox.com, developer.samsungknox.com

Operational

Support ticketing system

via developer.samsungknox.com, partner.samsungknox.com

Operational

via samsungknox.com

Operational

Knox Remote Support

Knox Remote Support - Americas

Operational

Knox Remote Support - Europe, Middle East, Africa

Operational

Knox Remote Support - Asia Pacific

Operational

Scheduled Maintenance

Upcoming system maintenance - Knox Cloud ServicesPlanned Maintenance

Schedule

December 6, 2023 10:00AM - 8:00PM PST
December 6, 2023 6:00PM - 4:00AM UTC

Components

Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites

Locations

Knox Configure admin portal - Americas, Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Americas, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Reseller Portal - Americas, Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa, samsungknox.com, Knox Configure admin portal - China, Knox Reseller Portal - China, partner.samsungknox.com, developer.samsungknox.com, Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Middle East, Africa, Knox Manage admin portal - Asia Pacific, Knox E-FOTA admin portal - Americas, Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa, Knox MSP admin portal - Americas, Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Americas, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Guard admin portal - Americas, Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa, Samsung Care+ for Business admin portal - Americas, Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa

Description

The Samsung Knox team would like to inform you of upcoming system maintenance to the Knox cloud service infrastructure. The update is planned for the following times: - PST (US): December 6, 2023 from 10:00AM to December 6, 2023 8:00PM - BST (UK): December 6, 2023 from 6:00PM to December 7, 2023 4:00AM - IST (India): December 6, 2023 from 11:30PM to December 7, 2023 9:30AM During this system maintenance, there’s no anticipated impact to the operation of the Knox cloud service or any existing enrolled devices. If you’re unable to log into any Knox cloud service, enroll devices, or use the Knox cloud service APIs, please try again after the service maintenance has ended. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team

Upcoming system maintenance - Sales PortalPlanned Maintenance

Schedule

December 16, 2023 8:00AM - 11:00AM PST
December 16, 2023 4:00PM - 7:00PM UTC

Components

License management servers

Locations

Samsung License Management (SLM, sp.sec.samsung.net)

Description

The Samsung Knox team would like to inform you of the upcoming system maintenance which impacts the Samsung Sales Portal, the web interface login (sp.sec.samsung.net/login.do) and commercial license key generation. The Sales Portal will be temporarily unavailable during the time listed below. - PST (UTC-8): December 16, 2023 from 8:00AM to 11:00AM - GMT (UTC+0): December 16, 2023 from 4:00PM to 7:00PM - KST (UTC+9): December 17, 2023 from 1:00AM to 4:00AM This maintenance will temporarily: - Restrict access to the Samsung Sales Portal and API access for commercial license orders - Restrict the ability to generate or extend commercial licenses for all Knox services from the Samsung Sales Portal, samsungknox.com, partner.samsungknox.com and Knox Admin Portal - Restrict some license-related operations, such as registration, on the admin portal for all Knox cloud services - Restrict the ability to register KPE commercial license keys on partner.samsungknox.com The following services are not impacted: - Trial license generation from samsungknox.com and partner.samsungknox.com - License merge feature from samsungknox.com - Activation and operation of existing valid license keys in your Knox solution If you have any questions, please contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team

StatusHistory