Samsung Knox

Issue accessing Knox Guard portal and Knox Guard APIs RequestsOperational

Incident Status

Operational

Components

Knox Guard

Locations

Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa

May 15, 2026 11:11AM PDT
May 15, 2026 6:11PM UTC

INVESTIGATING

Knox Guard users in the EU region may experience problems accessing and using the Knox Guard portal and APIs. Admins may see a "You are not authorized" error when launching the KG console and a "503 Service Temporarily Unavailable " error when calling the APIs. Our engineering teams are currently investigating the issue.

May 15, 2026 12:28PM PDT
May 15, 2026 7:28PM UTC

MONITORING

Our Engineering team has resolved the issue, and services are now back to normal. If you were experiencing any errors accessing the KG portal or using the APIs, please try again. We will continue to monitor closely to ensure stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you experience any related issues or have further concerns, please don’t hesitate to reach out to the support team (www2.samsungknox.com/en/support).

Knox Asset Intelligence

Knox Asset Intelligence admin portal - Americas

Operational

Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Capture

Knox Capture - Mobile app

Operational

Knox Configure

Knox Configure admin portal - Americas

Operational

Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Configure admin portal - China

Operational

Knox Deployment Program

Knox Reseller Portal - Americas

Operational

Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Reseller Portal - China

Operational

Knox E-FOTA

Knox E-FOTA admin portal - Americas

Operational

Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Guard

Knox Guard admin portal - Americas

Operational

Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Manage

Knox Manage admin portal - Americas

Operational

Knox Manage admin portal - Europe, Middle East, Africa

Operational

Knox Manage admin portal - Asia Pacific

Operational

Knox Mobile Enrollment

Knox Mobile Enrollment admin portal - Americas

Operational

Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox MSP Program

Knox MSP admin portal - Americas

Operational

Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Samsung Care+ for Business

Samsung Care+ for Business admin portal - Americas

Operational

Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

License management servers

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM, sp.sec.samsung.net)

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Samsung Knox websites

samsungknox.com

Operational

partner.samsungknox.com, developer.samsungknox.com

Operational

Support ticketing system

via developer.samsungknox.com, partner.samsungknox.com

Operational

via samsungknox.com

Operational

Knox Remote Support

Knox Remote Support - Americas

Operational

Knox Remote Support - Europe, Middle East, Africa

Operational

Knox Remote Support - Asia Pacific

Operational