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All Systems Operational

Samsung Knox

Website (samsungknox.com)

Operational

Support ticketing system (samsungknox.com)

Operational

Samsung Knox Partner Program

Website (partner.samsungknox.com, developer.samsungknox.com)

Operational

License key servers (ELM, KLM, SLM, Attestation, E-FOTA)

Operational

Support ticketing system (partner.samsungknox.com)

Operational

Knox Custom Configurator (KCC) portal

Operational

Knox Manage

Knox Manage admin portal - Americas

Operational

Knox Manage admin portal - Europe

Operational

Knox Manage admin portal - Asia Pacific

Operational

Knox E-FOTA One

Knox E-FOTA One admin portal - Americas

Operational

Knox E-FOTA One admin portal - Europe

Operational

Knox E-FOTA Advanced

Admin web console (samsungefota.com/sma)

Operational

Samsung SDS IAM & EMM

EMM admin portal - Europe

Operational

EMM admin portal - Americas

Operational

EMM admin portal - Asia Pacific

Operational

Deployment Services

Knox Configure (KC) admin portal - Americas

Operational

Knox Configure (KC) admin portal - Europe

Operational

Knox Mobile Enrollment (KME) admin portal - Americas

Operational

Knox Mobile Enrollment (KME) admin portal - Europe

Operational

Knox Mobile Enrollment (KME) profile management

Operational

Samsung device reseller portal - Americas

Operational

Samsung device reseller portal - Europe

Operational

Knox Deployment App

Operational

Samsung Knox China

Knox Configure (KC) admin portal - China

Operational

Samsung device reseller portal - China

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Licensing Service

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM)

Operational

Samsung SIM Unlock (SSU)

SSU server - US

Operational

Scheduled Maintenance

Schedule

December 20, 2019 10:00PM - 10:10PM PST
December 21, 2019 6:00AM - 6:10AM UTC

Components

Samsung Knox China

Locations

Knox Configure (KC) admin portal - China

Description

Due to scheduled maintenance of Knox Configure(KC) China, mobile enrollment, profile assignment and updating, etc. will not be available as follows. Maintenance Schedule CST Friday Dec.20, 2019 10:00PM - 10:10PM (10 minutes) KST Saturday Dec.20, 2019 0:00AM - 0:10AM (10 minutes) PST Friday Dec.20, 2019 7:00AM - 7:30AM (10 minutes) UTC Friday Dec.06, 2019 3:00PM - 3:10PM (10 minutes) NOTE : This maintenance will only impact Knox Configure(KC) in China Mainland. If you have any questions, please contact Samsung Knox support team. Thank you!

Schedule

May 30, 2020 4:00AM - 10:00AM PDT
May 30, 2020 11:00AM - 5:00PM UTC

Components

Knox Manage

Locations

Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Knox Manage admin portal - Asia Pacific

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following times: PDT (US): Saturday May 30, 2020 from 4:00AM to 10:00AM BST (UK): Saturday May 30, 2020 from 12:00PM to 06:00PM IST (India): Saturday May 30, 2020 from 4:30PM to 10:30PM During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support (support.samsungknox.com). Thank you, The Samsung Knox Team