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Current Knox version 26.01

Samsung Knox
Active Incident
Knox Mobile Enrollment and Knox Configure device enrollment failurePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Knox Configure, Knox Mobile Enrollment

Locations

Knox Configure admin portal - Americas, Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Americas, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Configure admin portal - China


March 6, 2026 12:00AM PST
March 6, 2026 8:00AM UTC
INVESTIGATING

There is currently a failure when trying to enroll devices using Knox Mobile Enrollment or Knox Configure. You may encounter below behavior: - no attempt to enroll, - report network error during Knox Mobile Enrollment, - QR enrollment code not being displayed on admin profile. Our engineers are currently investigating the issue.

Knox Asset Intelligence

Knox Asset Intelligence admin portal - Americas

Operational

Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Capture

Knox Capture - Mobile app

Operational

Knox Configure

Knox Configure admin portal - Americas

Partial Service Disruption

Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa

Partial Service Disruption

Knox Configure admin portal - China

Partial Service Disruption

Knox Deployment Program

Knox Reseller Portal - Americas

Operational

Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Reseller Portal - China

Operational

Knox E-FOTA

Knox E-FOTA admin portal - Americas

Operational

Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Guard

Knox Guard admin portal - Americas

Operational

Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Manage

Knox Manage admin portal - Americas

Operational

Knox Manage admin portal - Europe, Middle East, Africa

Operational

Knox Manage admin portal - Asia Pacific

Operational

Knox Mobile Enrollment

Knox Mobile Enrollment admin portal - Americas

Partial Service Disruption

Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa

Partial Service Disruption

Knox MSP Program

Knox MSP admin portal - Americas

Operational

Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Samsung Care+ for Business

Samsung Care+ for Business admin portal - Americas

Operational

Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

License management servers

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM, sp.sec.samsung.net)

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Samsung Knox websites

samsungknox.com

Operational

partner.samsungknox.com, developer.samsungknox.com

Operational

Support ticketing system

via developer.samsungknox.com, partner.samsungknox.com

Operational

via samsungknox.com

Operational

Knox Remote Support

Knox Remote Support - Americas

Operational

Knox Remote Support - Europe, Middle East, Africa

Operational

Knox Remote Support - Asia Pacific

Operational