Samsung Knox

Active Incident

Unable to login to Knox Admin Portal with Samsung Account for BusinessPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Samsung Knox websites, Knox Admin Portal

Locations

samsungknox.com, partner.samsungknox.com, developer.samsungknox.com, signin.samsungknox.com

June 16, 2026 10:30AM PDT
June 16, 2026 5:30PM UTC

INVESTIGATING

Users may experience problems accessing and using the Knox Admin Portal when using their Samsung Account for Business Account IDs. Admins may see an "Internal Server Error" message when accessing with their credentials or be taken back to the login screen. Customers using the B2C version of Samsung account or IDP logins are not impacted. Our engineering teams are currently investigating the issue.

Knox Asset Intelligence

Knox Asset Intelligence admin portal - Americas

Operational

Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Capture

Knox Capture - Mobile app

Operational

Knox Configure

Knox Configure admin portal - Americas

Operational

Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Configure admin portal - China

Operational

Knox Deployment Program

Knox Reseller Portal - Americas

Operational

Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Reseller Portal - China

Operational

Knox E-FOTA

Knox E-FOTA admin portal - Americas

Operational

Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Guard

Knox Guard admin portal - Americas

Operational

Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Manage

Knox Manage admin portal - Americas

Operational

Knox Manage admin portal - Europe, Middle East, Africa

Operational

Knox Manage admin portal - Asia Pacific

Operational

Knox Mobile Enrollment

Knox Mobile Enrollment admin portal - Americas

Operational

Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox MSP Program

Knox MSP admin portal - Americas

Operational

Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Samsung Care+ for Business

Samsung Care+ for Business admin portal - Americas

Operational

Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

License management servers

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM, sp.sec.samsung.net)

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Samsung Knox websites

samsungknox.com

Partial Service Disruption

partner.samsungknox.com, developer.samsungknox.com

Partial Service Disruption

Support ticketing system

via developer.samsungknox.com, partner.samsungknox.com

Operational

via samsungknox.com

Operational

Knox Remote Support

Knox Remote Support - Americas

Operational

Knox Remote Support - Europe, Middle East, Africa

Operational

Knox Remote Support - Asia Pacific

Operational

Knox Admin Portal

signin.samsungknox.com

Partial Service Disruption

Scheduled Maintenance

Upcoming system maintenance - Knox Cloud Services (US/EU)Planned Maintenance

Schedule

June 17, 2026 10:00AM - 6:30PM PDT
June 17, 2026 5:00PM - 1:30AM UTC

Components

Knox Asset Intelligence, Knox Configure, Knox Deployment Program, Knox E-FOTA, Knox Guard, Knox Manage, Knox Mobile Enrollment, Knox MSP Program, Samsung Care+ for Business, Samsung Knox websites, Knox Remote Support

Locations

Knox Configure admin portal - Americas, Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Mobile Enrollment admin portal - Americas, Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Reseller Portal - Americas, Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa, samsungknox.com, partner.samsungknox.com, developer.samsungknox.com, Knox Manage admin portal - Americas, Knox Manage admin portal - Europe, Middle East, Africa, Knox Manage admin portal - Asia Pacific, Knox E-FOTA admin portal - Americas, Knox E-FOTA admin portal - Europe, Asia Pacific, Middle East, Africa, Knox MSP admin portal - Americas, Knox MSP admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Asset Intelligence admin portal - Americas, Knox Asset Intelligence admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Guard admin portal - Americas, Knox Guard admin portal - Europe, Asia Pacific, Middle East, Africa, Samsung Care+ for Business admin portal - Americas, Samsung Care+ for Business admin portal - Europe, Asia Pacific, Middle East, Africa, Knox Remote Support - Americas, Knox Remote Support - Europe, Middle East, Africa, Knox Remote Support - Asia Pacific

Description

The Samsung Knox team would like to inform you of upcoming system maintenance to the Knox cloud service infrastructure for the Knox Cloud Services (KCS) 26.06 release. The update is planned for the following times: - Pacific Standard Time (PST): Wednesday June 17, 2026 10:00AM to Wednesday June 17, 2026 6:30PM - Greenwich Mean Time (GMT): Wednesday June 17, 2025 5:00PM to June 18, 2026 1:30AM - Korea Standard Time (KST): Thursday June 18, 2026 2:00AM to Thursday June 18, 2026 10:30AM During this system maintenance, there's no anticipated impact to the operation of the Knox cloud service or any existing enrolled devices. If you have any questions, contact Samsung Knox Support (www2.samsungknox.com/en/support). Thank you, The Samsung Knox Team

StatusHistory