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Planned Maintenance In Progress

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following time: UTC: Saturday Oct 24, 2020 from 12:00AM to 8:00AM BST (UK): Saturday Oct 24, 2020 from 1:00AM to 9:00AM EET (Egypt): Saturday Oct 24, 2020 from 2:00AM to 10:00AM Affected Infrastructure: Knox Manage EU #1 During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support (samsungknox.com/support). Thank you, The Samsung Knox Team

Components

Knox Manage

Locations

Knox Manage admin portal - Europe

Schedule

October 23, 2020 5:00PM - October 24, 2020 1:00AM PDT
October 24, 2020 12:00AM - October 24, 2020 8:00AM UTC



October 23, 2020 5:00PM PDT
October 24, 2020 12:00AM UTC
[Update] Scheduled maintenance is starting.

Samsung Knox

Website (samsungknox.com)

Operational

Support ticketing system (samsungknox.com)

Operational

Samsung Knox Partner Program

Website (partner.samsungknox.com, developer.samsungknox.com)

Operational

License key servers (ELM, KLM, SLM, Attestation, E-FOTA)

Operational

Support ticketing system (partner.samsungknox.com)

Operational

Knox Custom Configurator (KCC) portal

Operational

Knox Manage

Knox Manage admin portal - Americas

Operational

Knox Manage admin portal - Europe

Planned Maintenance

Knox Manage admin portal - Asia Pacific

Operational

Knox E-FOTA One

Knox E-FOTA One admin portal - Americas

Operational

Knox E-FOTA One admin portal - Europe

Operational

Knox E-FOTA Advanced

Admin web console (samsungefota.com/sma)

Operational

Deployment Services

Knox Configure (KC) admin portal - Americas

Operational

Knox Configure (KC) admin portal - Europe

Operational

Knox Mobile Enrollment (KME) admin portal - Americas

Operational

Knox Mobile Enrollment (KME) admin portal - Europe

Operational

Knox Mobile Enrollment (KME) profile management

Operational

Samsung device reseller portal - Americas

Operational

Samsung device reseller portal - Europe

Operational

Knox Deployment App

Operational

Samsung Knox China

Knox Configure (KC) admin portal - China

Operational

Samsung device reseller portal - China

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Licensing Service

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM)

Operational

Samsung SIM Unlock (SSU)

SSU server - US

Operational

Scheduled Maintenance

Schedule

October 29, 2020 3:00PM - 11:00PM PDT
October 29, 2020 10:00PM - 6:00AM UTC

Components

Knox Manage

Locations

Knox Manage admin portal - Europe

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following time: EET (Egypt): Oct 30, 2020 12:00AM to Oct 30, 2020 8:00AM During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support (https://www.samsungknox.com/support). Thank you, The Samsung Knox Team

Schedule

November 6, 2020 8:00PM - November 7, 2020 4:00AM PST
November 7, 2020 4:00AM - November 7, 2020 12:00PM UTC

Components

Knox Manage

Locations

Knox Manage admin portal - Europe

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following time: KST (Korea): 1:00PM to 9:00PM on Nov. 7, 2020 UTC (UK): 4:00AM to 12:00PM on Nov. 7, 2020 EET (Egypt): 6:00AM to 2:00PM on Nov. 7, 2020 During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support (https://www.samsungknox.com/support). Thank you, The Samsung Knox Team

Schedule

November 7, 2020 12:00PM - 5:00PM PST
November 7, 2020 8:00PM - 1:00AM UTC

Components

Samsung Knox Partner Program, Licensing Service

Locations

License key servers (ELM, KLM, SLM, Attestation, E-FOTA), Enterprise License Management (ELM), Knox License Management (KLM), Samsung License Management (SLM)

Description

Due to scheduled system maintenance of Knox license servers, some Knox services features will be temporarily unavailable for a 5 minute period within the specified maintenance interval below. If you experience unsuccessful license activation during this time, please retry after the maintenance interval. Full maintenance interval: UTC: 8:00PM on Sat, Nov 7 2020 to 1:00AM on Sun, Nov 8 2020 KST: 5:00AM on Sun, Nov 8 2020 to 10:00AM on Sun, Nov 8 2020 PST: 12:00PM on Sat, Nov 7 2020 to 5:00PM on Sat, Nov 7 2020 5-minute downtime period on EU server: Downtime will occur for approximately 5 minutes within full maintenance interval. 5-minute downtime period on US server: Downtime will occur for approximately 5 minutes within full maintenance interval. This maintenance will temporarily: -Restrict the ability to generate or extend commercial licenses for: Knox Suite, Knox Configure, Knox Platform for Enterprise, Knox E-FOTA One, Knox Manage, and Galaxy Enterprise Edition. -Restrict the enrollment of new devices into Knox Cloud services. -Prevent apps from being registered in Knox Configure, and existing registered apps in Knox Configure cannot be downloaded during this period. -Restrict the ability to generate or extend KPE trial and commercial licenses from partner.samsungknox.com -Restrict the ability to register KPE commercial license keys on partner.samsungknox.com If you have any questions, please contact Samsung Knox Support (samsungknox.com/support). Thank you, The Samsung Knox Team

Schedule

November 12, 2020 2:00PM - 10:00PM PST
November 12, 2020 10:00PM - 6:00AM UTC

Components

Knox Manage

Locations

Knox Manage admin portal - Europe

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following time: EET (Egypt): 12:00AM to 8:00AM on Nov. 13, 2020 During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support (https://www.samsungknox.com/support). Thank you, The Samsung Knox Team