Header Image
Planned Maintenance In Progress

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following time: EET (Egypt): 12:00AM to 8:00AM on Nov. 27, 2020 During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support (samsungknox.com/support). Thank you, The Samsung Knox Team

Components

Knox Manage

Locations

Knox Manage web console - Europe, Middle East, Africa

Schedule

November 26, 2020 2:00PM - 10:00PM PST
November 26, 2020 10:00PM - 6:00AM UTC



November 26, 2020 3:13PM PST
November 26, 2020 11:13PM UTC
[Update] Scheduled maintenance is starting.

Samsung Knox websites

samsungknox.com

Operational

partner.samsungknox.com, developer.samsungknox.com

Operational

Support ticketing system

via developer.samsungknox.com, partner.samsungknox.com

Operational

via samsungknox.com

Operational

License management servers

Enterprise License Management (ELM)

Operational

Knox License Management (KLM)

Operational

Samsung License Management (SLM, www.secslm.com)

Operational

Enterprise License Management (ELM) - China

Operational

Knox License Management (KLM) - China

Operational

Knox Manage

Knox Manage web console - Americas

Operational

Knox Manage web console - Europe, Middle East, Africa

Planned Maintenance

Knox Manage web console - Asia Pacific

Operational

Knox E-FOTA One

Knox E-FOTA One web console - Americas

Operational

Knox E-FOTA One web console - Europe, Asia Pacific, Middle East, Africa

Operational

Knox E-FOTA Advanced

Admin web console (samsungefota.com/sma)

Operational

Knox Configure

Knox Configure admin portal - Americas

Operational

Knox Configure admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Configure admin portal - China

Operational

Knox Mobile Enrollment

Knox Mobile Enrollment admin portal - Americas

Operational

Knox Mobile Enrollment admin portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Deployment Program

Knox Reseller Portal - Americas

Operational

Knox Reseller Portal - Europe, Asia Pacific, Middle East, Africa

Operational

Knox Reseller Portal - China

Operational

Knox MSP Program

Knox MSP Portal - Americas

Operational

Knox MSP Portal - Europe, Asia Pacific, Middle East, Africa

Operational

Scheduled Maintenance

Schedule

December 5, 2020 9:00PM - December 6, 2020 5:00AM PST
December 6, 2020 5:00AM - December 6, 2020 1:00PM UTC

Components

Knox Manage

Locations

Knox Manage web console - Americas

Description

The Samsung Knox team would like to inform you of upcoming system maintenance which impacts the Knox Manage service. The Knox Manage server infrastructure is planned to be unavailable at the following time: PST (Los Angeles): 9:00PM Dec. 5, 2020 to 5:00AM Dec. 6, 2020 EST (New York): 12:00AM Dec. 6, 2020 to 8:00AM Dec. 6, 2020 During this period, any activity that requires server infrastructure will be temporarily restricted, such as enrolling devices and configuring profiles or applications from the Admin Console. The operation of Knox Manage Agents will not be affected; the profiles that are already applied will work as usual. If you have any questions, please contact Samsung Knox Support. Thank you, The Samsung Knox Team